Privacy Policy

When you sign up for early access or use our platform, we may collect:

• Identity data: Full name, date of birth, national ID or passport number
• Contact data: Email address, phone number (including WhatsApp)
• Usage data: Transfer corridors you use, sending frequency, preferred payout methods
• Device data: IP address, browser type, operating system, pages visited
• KYC data: Government-issued ID documents required by Bank of Tanzania regulations

We use your data to:

• Process international money transfers and verify your identity (KYC/AML compliance)
• Send you early access notifications, product updates, and waitlist communications
• Comply with Bank of Tanzania regulations and anti-money laundering obligations
• Improve our platform and personalise your experience
• Detect and prevent fraud
• Respond to your support requests

We will never sell your personal data to third parties.

We process your personal data on the following legal bases:

• Contract performance: To provide the money transfer service you requested
• Legal obligation: To comply with Bank of Tanzania licensing requirements, AML/KYC laws, and financial regulations
• Consent: For waitlist emails and marketing communications (you can withdraw at any time)
• Legitimate interests: To improve our services and prevent fraud

We may share your data with:

• Payment partners and correspondent banks necessary to complete your transfer
• Identity verification providers for KYC compliance
• Bank of Tanzania and other regulatory bodies as required by law
• Technology providers (cloud hosting, email delivery) under strict data processing agreements

All third-party processors are contractually bound to protect your data and may only use it for the specific purpose we have authorised.

We retain your personal data for as long as necessary to:

• Provide our services to you
• Meet Bank of Tanzania record-keeping requirements (typically 7 years for financial transaction records)
• Resolve disputes and enforce our agreements

Waitlist-only data (no transfer made) is retained for 2 years from your last interaction.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (subject to legal retention obligations)
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@remitipay.com. We will respond within 30 days.

We use essential cookies to make our website work, and analytics cookies (with your consent) to understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use advertising cookies.

We protect your data with 256-bit TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. We are PCI-DSS compliant for payment data handling. In the event of a data breach that affects your rights, we will notify you and the relevant authorities within 72 hours.

Your data may be processed in countries outside Tanzania to complete international money transfers. We ensure appropriate safeguards are in place, including contractual protections, before any cross-border transfer of personal data.

Our service is not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, contact us immediately at info@remitipay.com.

We may update this Privacy Policy from time to time. Material changes will be communicated by email (if you are a registered user) and by updating the "Last updated" date above. Continued use of our service after changes constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or complaints: